Customer Claims Administrator

Posted: 28/11/2022

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As Ireland's newest regional airline, we are committed to exceeding the expectations of our customers and airline partners. We're all hands on deck, all working towards a common goal of delivering on the unique needs of our customers. At Emerald Airlines we believe our company’s roots and culture set us apart from other airlines. We are a tight-knit organisation with an emphasis on collaboration, communication and cohesion. Like any family, our business has a beating heart, made-up of our hard-working and dedicated team.


The role

The Customer Claims Administrator handles all Emerald Airlines customer claims related to flight delays, cancellations and baggage discrepancies. The Customer Claims Admin has been delegated Authority in all matters concerning handling of customer claims as specified under Duties and Responsibilities.



  • Customer claims handling over email and phone with customers and our franchise partner
  • Investigate and process customer claims related to flight delays, cancellations and baggage discrepancies.
  • Primary liaison with franchise partners
  • Payment / claims reconciliation
  • Knowledge of customer right and regulations (eg. EU 261 and Montreal Convention)
  • Generating weekly and monthly reports as required
  • Reducing exposure to claims from customers and franchise partners
  • To ensure operational continuity, if the Customer Claims Admin is not present, the Ground Ops Controller assumes responsibility for their duties


At Emerald Airlines, we are committed to creating a diverse and inclusive work environment where people are valued for their skills, experiences, and unique perspectives.  Integrated into our core values is our commitment to diversity and inclusion. We believe that a diverse workforce is central to our success.  We’re friends, we’re teammates, we’re collaborators, we’re all hands on deck.

All applications will be treated in the strictest confidence.



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Emerald Airlines (Ireland) Limited.
Company Number 687141. Registered in Ireland.
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