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Ground Operations Station Manager (Dublin)

Posted: 11/04/2022

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Dublin
Full-Time

We are currently looking to recruit a Ground Operations Station Manager, based in Dublin Airport, but with regular travel to Emerald Airlines’ UK and Ireland bases and airports.  Reporting to the Director of Operations, this role is a unique opportunity to join the Operations team of Ireland’s newest airline, Emerald Airlines.

This is an exciting role for an ambitious individual with huge potential to develop and grow with the airline. The successful candidate will possess knowledge of ground operations procedures with a focus on safety and regulatory compliance and ensuring that our contracted third party service providers deliver a service that exceeds our expectations.

Key Responsibilities:

  • Manage relationship with service providers and airport authorities across Emerald Airlines UK and Ireland network to ensure delivery of a safe, secure and efficient operation.
  • Monitor Airport performance and make recommendations for continuous improvement in KPIs incl punctuality, safety and security, regulatory compliance, customer service and baggage delivery.
  • Ensure Safety, Security and Compliance in accordance with regulations and approved procedures.
  • Monitor safety reports and investigate and implement corrective action plans where required
  • Assist in emergency response and operational disruption
  • Oversee and monitor the provision of efficient assistance to passengers
  • Ensure third party service levels agreements are met

Key Competencies / Skills Required:

  • Strong organisational and time management skills
  • Strong technical and problem-solving ability
  • Excellent communication skills across all levels
  • Initiative, self-direction and motivation

Essential Criteria:

  • Relevant degree or at least four year’s relevant experience.
  • Must be able to pass a 5 year background check
  • Have permission to live and work in Ireland without restriction

Advantageous:

  • Knowledge of ASTRAL: SMS360; PDC;
  • Experience with IATA SGHA / AHM
  • Working in an aviation related environment

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Emerald Airlines (Ireland) Limited.
Company Number 687141. Registered in Ireland.
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