Ground Operations Controller

As Ireland's newest regional airline, we are committed to exceeding the expectations of our customers and airline partners. We're all hands on deck, all working towards a common goal of delivering on the unique needs of our customers. At Emerald Airlines we believe our company’s roots and culture set us apart from other airlines. We are a tight-knit organisation with an emphasis on collaboration, communication and cohesion. Like any family, our business has a beating heart, made-up of our hard-working and dedicated team.

The role

• The GOPS Controller has been delegated Authority in all matters concerning passenger and ground operations control of Emerald’s daily flights as specified under Duties and Responsibilities.
• To ensure operational continuity, if there are no GOPS Controllers present, the OCDM assumes responsibility for their duties.

Responsibilities

• Point of contact for all airports in our network;
• Identify, highlight and immediately resolve areas of under-performance by airports and ground handling;
• Ensure that Emerald policies, procedures and contractual agreements are being adhered to;
• Coordinate and produce informative reports on key performance areas such as punctuality, customer service issues, ancillary revenues, and safety and security;
• Ensure that all information systems are correctly updated where appropriate;
• Authorisation of invoices for ad-hoc ground handling
• Timely EU261 customer care following immediate disruption;
• General OCC administration duties and ad-hoc reporting

About you

• Relevant degree or at least one year’s relevant experience.

• Must be able to pass a 5-year background check

• Have permission to live and work in Ireland without restriction

At Emerald Airlines, we are committed to creating a diverse and inclusive work environment where people are valued for their skills, experiences, and unique perspectives.  Integrated into our core values is our commitment to diversity and inclusion. We believe that a diverse workforce is central to our success.  We’re friends, we’re teammates, we’re collaborators, we’re all hands on deck.

All applications will be treated in the strictest confidence.