The role
Operations Crew Controller are classified as Administrative Personnel in the Emerald Airlines’ Operations Control Centre who support the Operations Control Duty Manager in managing the operation with particular attention to the management of crew resources.
Responsibilities:
- Main point of contact for all Emerald Airlines airports in our network
- Ensure that Emerald policies, procedures and contractual agreements are being adhered to by ground handling service providers
- Identify, highlight and help resolve areas of under-performance by airports and ground handling service providers.
- Coordinate and produce informative reports on key performance areas such as punctuality, customer service issues, ancillary revenues, and safety and security;
- Manage disruptions and ensure efficient customer care where required as per regulation
- Authorisation of invoices for ad-hoc ground handling
- General OCC administration duties and ad-hoc reporting
Key Competencies / Skills Required:
- Strong organisational and time management skills
- Strong technical and problem-solving ability
- Excellent communication skills across all levels
- Initiative, self-direction and motivation
- Knowledge of PDC / PPS / ASTRAL advantageous
- Experience with IATA / EASA AIR OPS / FTLs advantageous
At Emerald Airlines, we are committed to creating a diverse and inclusive work environment where people are valued for their skills, experiences, and unique perspectives. Integrated into our core values is our commitment to diversity and inclusion. We believe that a diverse workforce is central to our success. We’re friends, we’re teammates, we’re collaborators, we’re all hands on deck.
